LM
Lona M
1 reviews | Active since Dec 2017
08 Mar 2026, 11:26
The experience has been horrible for a while, been told different things by different advisors I could see product knowledge gap
The experience has been horrible for a while, been told different things by different advisors I could see product knowledge gap. After filing a complaint my inquiry was resolved and our WiFi is activated. Thank you, hopefully we will not have issues again.
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
09 Mar 2026, 10:29Morning Lona. Thank you for sharing your experience with us. We hear how frustrating it must have been to receive differing information and feel that there were gaps in product knowledge. We’re glad to know that after your complaint was filed, your inquiry was resolved, and your WiFi is now activated.
Your feedback is important, and it has been shared internally to help us continue improving our service and ensure consistency across all customer interactions. We hope your connection continues to run smoothly, and we’re here to support you whenever you need us.
Thank you again for taking the time to update us. Your experience matters and helps us do better. R^
Webafrica's reply09 Mar 2026, 10:29
Official
Morning Lona. Thank you for sharing your experience with us. We hear how frustrating it must have been to receive differing information and feel that there were gaps in product knowledge. We’re glad to know that after your complaint was filed, your inquiry was resolved, and your WiFi is now activated.
Your feedback is important, and it has been shared internally to help us continue improving our service and ensure consistency across all customer interactions. We hope your connection continues to run smoothly, and we’re here to support you whenever you need us.
Thank you again for taking the time to update us. Your experience matters and helps us do better. R^
Webafrica's replyOfficial
09 Mar 2026, 10:49Hello Lona. Thank you for sharing your experience with us. We completely understand how frustrating it can be to receive conflicting information and feel unsupported. Your feedback is important, and it helps us understand where we can improve. We’re glad to hear that your WiFi is now activated, and we hope your connection continues smoothly. Your patience and honesty are truly appreciated. T^
Webafrica's reply09 Mar 2026, 10:49
Official
Hello Lona. Thank you for sharing your experience with us. We completely understand how frustrating it can be to receive conflicting information and feel unsupported. Your feedback is important, and it helps us understand where we can improve. We’re glad to hear that your WiFi is now activated, and we hope your connection continues smoothly. Your patience and honesty are truly appreciated. T^