1 reviews | Active since Aug 2014
The customer does NOT matter to Supervisors at Webafrica
I am paying for 50mbps and only getting 20mbps for last couple of months. I have had Webafrica technician at my house three occasions and could not sort out the problem. Webafrica blames Vumatel and they in turn blame Webafrica. I have spent hours on the phone to Webafrica and logged tickets through their website. I was promised by a senior/supervisor on 4 occasions to call me back and still waiting for that call. The allocation of the data is also going to an address that is not mine. This has been the worst service I have ever received, promise after promis after promise and weeks later and I am doing all the calling and investigating with NO SERVICE WHATSOEVER.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
---
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
---