The customer care service and billing service needs improvement

Morning  Russell. Thank you for sharing your feedback with us. We completely understand how frustrating it can be to experience limited Wi-Fi coverage while also navigating billing or customer care concerns. Your input helps us see where improvements matter most, and we appreciate you taking the time to highlight this. 

To help improve Wi-Fi coverage in your home, here are some expert tips:

 • Place your router in a central, elevated location free from obstructions.
 • Avoid placing the router near thick walls, metal objects, or appliances that may interfere with the signal.
 • Minimise the number of active devices during high-demand usage.
 • Use Wi-Fi extenders or mesh systems for larger homes or multiple floors.
 • For devices requiring consistent speed, consider a wired Ethernet connection where possible.
 • Regularly restart your router to refresh the connection. 

We hope these steps help improve your connection coverage. Please feel free to reach out for any further assistance. 

Warm regards,
Webafrica Crew