The customer care is...

Hi Rabia,  We hear your frustration, and it’s clear your experience hasn’t met the standard you expected. We’d like to properly look into what happened and assist you further. Please DM us your account details and a brief summary of your query so we can escalate it to the relevant support team for review and follow-up. We’ll make sure your concerns are properly checked and addressed once we have the details. Warm regards,
 Webafrica Crew