The conversation was long but all for a thorough diagnosis of a fault that we found to be a problem with the fibre box

Hi Khulumani,

We’re pleased to know that the time spent working through the fault helped pinpoint the cause and ultimately led to a solution. Thorough troubleshooting is important when diagnosing connectivity issues, and we’re glad our team stayed with the process until the underlying problem was identified and addressed. We’ll continue working to provide the same level of care and attention when resolving technical concerns.

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Kind regards,
The Webafrica Crew