LR
Lee-Ann Reynolds
1 reviews | Active since Feb 2022
01 Sept 2026, 14:04
The chat option on b...
The chat option on both webchat and WhatsApp was very slow however once Zoe got in touch with me she solved my issue in an instant, she was a super star! Thank you Zoe 🌸
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Webafrica's replyOfficial
01 Sept 2026, 14:10Hi Lee-Ann,
We understand that waiting for a response across the different chat channels can be frustrating, so we're pleased that once Zoe connected with you, she was able to turn things around so quickly and get your issue sorted. We also appreciate your feedback on the response times and will continue working towards a more consistent experience across our support channels.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
We understand that waiting for a response across the different chat channels can be frustrating, so we're pleased that once Zoe connected with you, she was able to turn things around so quickly and get your issue sorted. We also appreciate your feedback on the response times and will continue working towards a more consistent experience across our support channels.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 14:10
Official
Hi Lee-Ann,
We understand that waiting for a response across the different chat channels can be frustrating, so we're pleased that once Zoe connected with you, she was able to turn things around so quickly and get your issue sorted. We also appreciate your feedback on the response times and will continue working towards a more consistent experience across our support channels.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
We understand that waiting for a response across the different chat channels can be frustrating, so we're pleased that once Zoe connected with you, she was able to turn things around so quickly and get your issue sorted. We also appreciate your feedback on the response times and will continue working towards a more consistent experience across our support channels.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew