The agents take a lo...

Hi Simangaliso,

Thank you for sharing your experience. We understand how frustrating it must have been to experience delays in chat responses and to be disconnected unexpectedly, especially when dealing with Openserve-related matters.

We want you to know that your feedback has been shared with our Service Quality Team so they can look into ways to improve response times and prevent similar issues in the future. Your input is valuable in helping us enhance the experience for all customers.

If you need any further assistance or would like us to follow up on your issue, please send us a direct message on Hello Peter, and our team will make sure to assist you promptly.

We’re grateful for your input and hope your next experience with us is seamless and hassle-free.

Kind regards,
Webafrica Team