BS
Boka S
1 reviews | Active since Dec 2021
12 May 2026, 11:51
The agents are extremely good they do help with your query
The agents are extremely good they do help with your query . The down part is we wait for a long time to be assisted.
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Replies (1)
Webafrica's replyOfficial
12 May 2026, 11:59Hi Boka,
Thank you for sharing your feedback with us. It’s encouraging to know that the support you receive makes a difference once you’re assisted, and we also recognise how frustrating it is to wait longer than expected before getting that help. That delay can take away from what should otherwise be a smooth experience, and we understand why it stands out for you.
Your feedback about response times and overall support availability will be shared with our Service Quality Team so it can be reviewed and used to improve how assistance is delivered.
Warm regards,
Webafrica Crew
Thank you for sharing your feedback with us. It’s encouraging to know that the support you receive makes a difference once you’re assisted, and we also recognise how frustrating it is to wait longer than expected before getting that help. That delay can take away from what should otherwise be a smooth experience, and we understand why it stands out for you.
Your feedback about response times and overall support availability will be shared with our Service Quality Team so it can be reviewed and used to improve how assistance is delivered.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 11:59
Official
Hi Boka,
Thank you for sharing your feedback with us. It’s encouraging to know that the support you receive makes a difference once you’re assisted, and we also recognise how frustrating it is to wait longer than expected before getting that help. That delay can take away from what should otherwise be a smooth experience, and we understand why it stands out for you.
Your feedback about response times and overall support availability will be shared with our Service Quality Team so it can be reviewed and used to improve how assistance is delivered.
Warm regards,
Webafrica Crew
Thank you for sharing your feedback with us. It’s encouraging to know that the support you receive makes a difference once you’re assisted, and we also recognise how frustrating it is to wait longer than expected before getting that help. That delay can take away from what should otherwise be a smooth experience, and we understand why it stands out for you.
Your feedback about response times and overall support availability will be shared with our Service Quality Team so it can be reviewed and used to improve how assistance is delivered.
Warm regards,
Webafrica Crew