JN
Jens N
1 reviews | Active since Sept 2026
04 Sept 2026, 15:43
The agent was swift and able to inform me on my ongoing outage and that they are already working on it
The agent was swift and able to inform me on my ongoing outage and that they are already working on it. I'm not usually fond of WhatsApp communication for this kind of issue, but they did an outstanding job.
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 15:50Hi Jens,
It’s great to hear that the consultant was able to quickly explain what was happening with the outage and reassure you that the necessary work was already underway. We understand that communication channels can make a difference when you’re dealing with a connectivity issue, so it’s especially encouraging to know that the WhatsApp support exceeded your expectations. We’ll continue working to provide clear, responsive support when you need us most.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
It’s great to hear that the consultant was able to quickly explain what was happening with the outage and reassure you that the necessary work was already underway. We understand that communication channels can make a difference when you’re dealing with a connectivity issue, so it’s especially encouraging to know that the WhatsApp support exceeded your expectations. We’ll continue working to provide clear, responsive support when you need us most.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
The Webafrica Crew
Webafrica's reply04 Sept 2026, 15:50
Official
Hi Jens,
It’s great to hear that the consultant was able to quickly explain what was happening with the outage and reassure you that the necessary work was already underway. We understand that communication channels can make a difference when you’re dealing with a connectivity issue, so it’s especially encouraging to know that the WhatsApp support exceeded your expectations. We’ll continue working to provide clear, responsive support when you need us most.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
It’s great to hear that the consultant was able to quickly explain what was happening with the outage and reassure you that the necessary work was already underway. We understand that communication channels can make a difference when you’re dealing with a connectivity issue, so it’s especially encouraging to know that the WhatsApp support exceeded your expectations. We’ll continue working to provide clear, responsive support when you need us most.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
The Webafrica Crew