The agent was knowledgeable and patient

Hi Ricardo,

It’s wonderful to hear that our agent took the time to patiently walk you through your issue and provide a thorough solution. Knowing that their effort made a difference for you really brightens our day and motivates the team to keep delivering care and attention.

We’ve passed your feedback on to the Service Quality Team to recognise the agent’s dedication. If you have any questions or need a hand with your service down the line, just send us a message on Hello Peter, and we’ll make sure you get the support you need.

Thanks again for letting us know about your experience. It’s feedback like yours that keeps us improving.

Warm regards,
Webafrica Team