N
Nonhlanhla
1 reviews | Active since Mar 2022
25 Aug 2026, 19:30
The agent was friendly &attended my query timeously
The agent was friendly &attended my query timeously. Unfortunately, the situation was out of her control to resolve,as it's a network problem
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Replies (2)
Webafrica's replyOfficial
26 Aug 2026, 08:28Hello Nonhlanhla,
Thank you for sharing your honest feedback. We're pleased that the agent provided friendly and timely assistance, even though the underlying issue required attention beyond what she could resolve directly. We recognise that the overall experience can still be affected when a network issue occurs, and appreciate your understanding of the circumstances. We're committed to keeping customers informed and ensuring they receive consistent support while network-related matters are being addressed.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Thank you for sharing your honest feedback. We're pleased that the agent provided friendly and timely assistance, even though the underlying issue required attention beyond what she could resolve directly. We recognise that the overall experience can still be affected when a network issue occurs, and appreciate your understanding of the circumstances. We're committed to keeping customers informed and ensuring they receive consistent support while network-related matters are being addressed.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica's reply26 Aug 2026, 08:28
Official
Hello Nonhlanhla,
Thank you for sharing your honest feedback. We're pleased that the agent provided friendly and timely assistance, even though the underlying issue required attention beyond what she could resolve directly. We recognise that the overall experience can still be affected when a network issue occurs, and appreciate your understanding of the circumstances. We're committed to keeping customers informed and ensuring they receive consistent support while network-related matters are being addressed.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Thank you for sharing your honest feedback. We're pleased that the agent provided friendly and timely assistance, even though the underlying issue required attention beyond what she could resolve directly. We recognise that the overall experience can still be affected when a network issue occurs, and appreciate your understanding of the circumstances. We're committed to keeping customers informed and ensuring they receive consistent support while network-related matters are being addressed.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
26 Aug 2026, 08:28Hi Nonhlanhla,
Thank you for sharing your experience! We’re glad our agent was friendly and able to assist with your query promptly. We appreciate your understanding that the network issue was outside of her control, and we hope the matter is resolved soon. Manage your fibre in seconds, anytime, anywhere with the Webafrica app (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
Thank you for sharing your experience! We’re glad our agent was friendly and able to assist with your query promptly. We appreciate your understanding that the network issue was outside of her control, and we hope the matter is resolved soon. Manage your fibre in seconds, anytime, anywhere with the Webafrica app (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
Webafrica's reply26 Aug 2026, 08:28
Official
Hi Nonhlanhla,
Thank you for sharing your experience! We’re glad our agent was friendly and able to assist with your query promptly. We appreciate your understanding that the network issue was outside of her control, and we hope the matter is resolved soon. Manage your fibre in seconds, anytime, anywhere with the Webafrica app (Latest App version: 2.1.14).Warm regards,
Webafrica Crew
Thank you for sharing your experience! We’re glad our agent was friendly and able to assist with your query promptly. We appreciate your understanding that the network issue was outside of her control, and we hope the matter is resolved soon. Manage your fibre in seconds, anytime, anywhere with the Webafrica app (Latest App version: 2.1.14).Warm regards,
Webafrica Crew