The agent was able to assist with the problem and explain why I had no connection

Hi Abbey,
Thank you for taking the time to share your feedback with us. We appreciate you highlighting how the agent clearly explained the cause of the connection issue, confirmed the relevant account details, and guided you through the reboot process that successfully restored your connection.
Your feedback will be shared with our Service Quality Team to recognise the agent’s clear communication and effective troubleshooting approach, and to reinforce this standard of support across our teams.
Warm regards,
Webafrica Crew