The agent was able t...

 Hi Jinah.Thank you for sharing your experience with us. We’re glad to hear that our agent was able to assist you, even if it took a little time to get through. Your patience is really appreciated. We understand that you’re still waiting for Vumatel to send someone out to fix your router. Please rest assured that we’re keeping an eye on this and will continue to follow up to ensure the technician gets to you as soon as possible. We’re here to support you every step of the way and make sure your connection is running smoothly. 

 Warm regards, 
Webafrica Crew