The absolute pits

I have been waiting for assistance via their Whatsapp line since 12:46pm, at one stage one of the agents just ended the chat and I had to start again. I had ordered an LTE MTN package, which arrived today. I whatsapped and called and received no assistance to go online. I did get through to an agent, when I called who said the Activations Team would contact me, which never happened. When I got upset, she told me "What's the point, you will only go online in 24-48 hours" This was never stipulated when signing up. I'm disgusted and will cancel surely.