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Shantal N
1 reviews | Active since Jan 2024
02 Jun 2026, 15:34
The 1st agent, Seitebatso, at Webafrica did not respond to me after me explaining what the issue was
The 1st agent, Seitebatso, at Webafrica did not respond to me after me explaining what the issue was. The 2nd agent Kwena M made my day, simple straight forward & to the point. Kudos to him, thanks my brother 🙌
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Webafrica's replyOfficial
02 Jun 2026, 15:44Hi Shantal,
Thank you for sharing your feedback. We appreciate you highlighting both aspects of your experience. While your initial interaction did not meet the level of responsiveness you expected, it’s great to hear that Kwena was able to assist effectively and make a positive difference. Providing clear, straightforward, and efficient support is exactly what we strive for, and we’re delighted that his assistance stood out to you. Feedback like yours helps us recognise team members who make a meaningful impact while continuing to improve the overall customer experience. We look forward to providing the consistent and reliable service you expect from us.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. We appreciate you highlighting both aspects of your experience. While your initial interaction did not meet the level of responsiveness you expected, it’s great to hear that Kwena was able to assist effectively and make a positive difference. Providing clear, straightforward, and efficient support is exactly what we strive for, and we’re delighted that his assistance stood out to you. Feedback like yours helps us recognise team members who make a meaningful impact while continuing to improve the overall customer experience. We look forward to providing the consistent and reliable service you expect from us.
Warm regards,
The Webafrica Crew
Webafrica's reply02 Jun 2026, 15:44
Official
Hi Shantal,
Thank you for sharing your feedback. We appreciate you highlighting both aspects of your experience. While your initial interaction did not meet the level of responsiveness you expected, it’s great to hear that Kwena was able to assist effectively and make a positive difference. Providing clear, straightforward, and efficient support is exactly what we strive for, and we’re delighted that his assistance stood out to you. Feedback like yours helps us recognise team members who make a meaningful impact while continuing to improve the overall customer experience. We look forward to providing the consistent and reliable service you expect from us.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. We appreciate you highlighting both aspects of your experience. While your initial interaction did not meet the level of responsiveness you expected, it’s great to hear that Kwena was able to assist effectively and make a positive difference. Providing clear, straightforward, and efficient support is exactly what we strive for, and we’re delighted that his assistance stood out to you. Feedback like yours helps us recognise team members who make a meaningful impact while continuing to improve the overall customer experience. We look forward to providing the consistent and reliable service you expect from us.
Warm regards,
The Webafrica Crew