SN
Simphiwe N
1 reviews | Active since Mar 2023
03 Sept 2026, 20:31
The 1st agent couldn...
The 1st agent couldn't help me she seems clueless She couldn't locate my line even after I have given serial number, address and all relevant details She left me hanging For over 1hr
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 09:29Hi Simphiwe,
We understand how disappointing it must have been for your initial interaction not to go smoothly, especially after you had already provided the relevant details and were then left waiting without a clear way forward. You should feel supported from the moment you reach out, and we recognise that this experience fell short of that expectation.Thank you for sharing this feedback with us. We’re committed to providing a consistent standard of service across every interaction, and experiences like yours help us identify where we need to improve.
Kind regards,
The Webafrica Crew
We understand how disappointing it must have been for your initial interaction not to go smoothly, especially after you had already provided the relevant details and were then left waiting without a clear way forward. You should feel supported from the moment you reach out, and we recognise that this experience fell short of that expectation.Thank you for sharing this feedback with us. We’re committed to providing a consistent standard of service across every interaction, and experiences like yours help us identify where we need to improve.
Kind regards,
The Webafrica Crew
Webafrica's reply04 Sept 2026, 09:29
Official
Hi Simphiwe,
We understand how disappointing it must have been for your initial interaction not to go smoothly, especially after you had already provided the relevant details and were then left waiting without a clear way forward. You should feel supported from the moment you reach out, and we recognise that this experience fell short of that expectation.Thank you for sharing this feedback with us. We’re committed to providing a consistent standard of service across every interaction, and experiences like yours help us identify where we need to improve.
Kind regards,
The Webafrica Crew
We understand how disappointing it must have been for your initial interaction not to go smoothly, especially after you had already provided the relevant details and were then left waiting without a clear way forward. You should feel supported from the moment you reach out, and we recognise that this experience fell short of that expectation.Thank you for sharing this feedback with us. We’re committed to providing a consistent standard of service across every interaction, and experiences like yours help us identify where we need to improve.
Kind regards,
The Webafrica Crew