MF
Marle F
1 reviews | Active since Apr 2018
23 Mar 2026, 13:05
Thanks to Zandile B, I received some solid straight forward answers
Thanks to Zandile B, I received some solid straight forward answers. Which gives me hope for connecting with Webafrica. They do however need to work on some of their agents connecting with clients. It is all good to show a client empathy but to rely just on empathy with no answers to client is pointless. Straight forward answers is better by far. You don't want to feel you are talking to AI. Make an honest proper connection with your client.
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Webafrica's replyOfficial
23 Mar 2026, 13:45Hi Marle, thank you for sharing this detailed feedback! We’re really glad to hear that Zandile B was able to provide clear and straightforward answers, that’s exactly the kind of connection we want every client to have.
We also appreciate your honesty about where we can improve. You’re right, empathy is important, but it’s equally critical to provide clear, actionable answers. Feedback like yours helps us refine our service so that every client feels heard and supported, without feeling like they’re talking to a robot.
Warm regards,
The Webafrica Crew
The Webafrica Crew
Webafrica's reply23 Mar 2026, 13:45
Official
Hi Marle, thank you for sharing this detailed feedback! We’re really glad to hear that Zandile B was able to provide clear and straightforward answers, that’s exactly the kind of connection we want every client to have.
We also appreciate your honesty about where we can improve. You’re right, empathy is important, but it’s equally critical to provide clear, actionable answers. Feedback like yours helps us refine our service so that every client feels heard and supported, without feeling like they’re talking to a robot.
Warm regards,
The Webafrica Crew
The Webafrica Crew