Thanks for nothing, Webafrica

Absolutely terrible experience

We've been using Webafrica for nearly two years now. On November 26, I paid my account. The wifi had been off for a month when I paid. Today is the 08 December and I still have no internet access.

I was told the order got cancelled and I would have to wait 24-48 hours for reactivation. That was two weeks ago. I've been back and forth with the agents and even called through to sales a few times. They've really given me the run around. You spend long hours waiting for an agent to get back to you. Every time I queried the matter is being escalated or the managers are out of office so nothing can happen then. I've been told to wait 24-48 hours on two separate occasions. I still have no internet. I've sent statements and proof of payments already as well. R799 down the drain.