Thank you, Heinrich !

I was phoning webafrica as we had problems with the internet connection. The first colleague told me that I should purchase a new router as the old one was too old. Which I greed to. As there was a delay in receiving the router I called in again and new gentleman at the help desk with the mane of Heinrich explained that he can reset everything without a new router, even to allow my more gigs fora better price. He was twice for more than one hour on the phone with me. He was kind, professional and most helpful. At the end , indeed, all problems were solved and he promised to reimburse me the already deducted amount of Rand 648.- on 19 February for the new router (which we did not accept anymore and gave back to the deliverer). I am most grateful for the excellent service of Mr Heinrich ! Thank you again, Dr Lutz van Dijk