Thank you!
<p>I have read so many negatives on Web Africa and each time I wondered if we are talking about the same service. I have an idea that their IT is on the ball but that accounts, administration and installation departments are letting the company down.</p> <p> </p> <p>I moved my sites (7 of them) to Web Africa 2 years ago and never had a problem.</p> <p> </p> <p>A week ago I realized that I have been hacked and that spam mail was being sent from my mail server (Web Africa). This pushed my limits (CPU, memory, etc.) over the limit. I was (cannot blame them) contacted by Web Africa to warm me that my limits are being pushed.</p> <p> </p> <p>I lodge a support ticket and explained what was happening. Received the standard reply “Check your local machine, update your software, etc."</p> <p> </p> <p>After spending 2 days trying to find the culprit(s) (adding firewalls, monitors, malware scans, etc.) I had my hands in my hair. This was wasting my time, energy and chased my stress level through the roof as there was a chance that my websites could be suspended and my IP blacklisted as a spammer.</p> <p> </p> <p>I’ve updated my ticket and explained that I have tried everything in my power to stop this – no success. International boffins advised that I work through all my code on the website to find the code!</p> <p> </p> <p>Web Africa advised that they have forwarded my case to Marius de Beer, NOC Administrator at Web Africa.</p> <p> </p> <p>Within 30 minutes I received (it was after hours!) a mail from Marius who pointed me to the relevant file which was responsible for sending the mails. I followed his instructions to correct it and voila!! - no more mails going out!</p> <p> </p> <p>Thanks Marius – you saved my business and gave me my sleep back! Which I thoroughly enjoyed – obviously after a celebratory glass of whiskey.....</p>