Thando Vumatel query resolution and chat

I don't know if it's webafrica who or Vumatel customer service and resolution of problem is a 0 spoke to Thando via chat service I am unable to work or connect not to the internet because their internet is down he routinely checks and says I will escalate this matter and it will take 24-72 hours and am asking how do I work , he confidently says use an LTE and like who is fibre installed paying and also am LTE line in one home he says you will then have to wait for them to fix your within that time delay. Really webafrica and Vuma is this what we pay for interrupted work schedule and your agents unable to query a resolution and have compassion with etiquette whilst dealing with clients ?