#****testservice

The most UNTRUSTED company that i ever worked with and with that they are *****'s

From mail to mail and WhatsApp web Nothing and no one wants to help you at all

Mail number 1 I moved last year November, I was still in the contract period. I transferred the contract to the new people that moved into the house. I took out another contract for the new premises we moved into. For 4 months someone else is paying my account that I was not aware of. Web Africa phoned me and informed me that there was a problem with the transfer and that the problem was on their side and that they would rectify it. They said the next debit order, they would have to take 4 payments to rectify the account. Which they did. One week after that my Wi-Fi was cancelled. I contacted them, they could not explain what happened. I asked them to reconnect my account, they asked me if I would like to continue on the current contract in place, I agreed. A week ago they deducted money off my account for an online purchase of R3879.00 without any knowledge or permission form my side. I did not receive a OTP pin and did not authorize any payment. I contacted them again on the whatsapp line, they said it was for the cancellation of the line. It is simply impossible to get hold of anyone, the numbers listed are not working or are not answered. Any communication with Web Africa is only via Whatsapp web. I want to be refunded for the cancellation seeing that it was a mistake from their side.

Thank you Berno Korff *** bernokorf***mail.com

Mail number 2 Good day Dino Nothing on you I know you are only there to do your part, So I'll start of by

No1 I'm not happy at all with WebAfrica in how things was handheld by WebAfrica

I started with WebAfrica last year and for a few months I was happy up until we moved. So i was still in my contract and i did the right thing by drafting my contract over to the new Tenants of 878 Lambert Lee Ave, Parktown Estate, Pretoria, 0084

Ok so on the new property address 29th Avenue I had to get a complete new installation not a problem at all, But NOW is where all the **** started and just escalated. No debit orders for 4 months went off. I had the internet. I did check my WebAfrica account and all was in order. I even got a call from Open Serve asking if everything was fine and working. So from Open Serve must say they followed up and make sure everything was in order I can't say the same from WebAfrica

So I started a chat on your Whatsapp Web and the sed everything was in order but far from in order

My account was paid by someone else.

Someone from you office phoned me and told me what happened and that the transfer of the account and the new one was on WebAfrica side where they made a mistake, I said ok thank you so is it sorted now and what will happen. he sed in the next month they need the account to be rectified in order for my internet to stay on and i agreed to that 2 weeks later the R2079 went off and I knew everything is in order. VERY FAR FROM THAT

A week after that the internet went off, again I was on Whatsapp web and my account was CANCELLED. SO NOW I WANT MY CANCELATION LETTER THAT I HAVE SEND TO YOU AND I KNOW YOU DON'T HAVE IT BECAUSE I NEVER SEND ONE IN.

So back to Whatsapp Web they said they can reinstate the internet I said yes Wam Bab and its on I need it on as my Mother is staying in the granny flat and work from home.

I got a SMS from a courier service and 2 days later a new Modem was delivered ( I HAVE ONE I WAS SIGNED UP AND THE WORKS AND THEY DELIVER A NEW MODEM ) ??????

On the 31st of May there is R3879 off my account with a ONLINE PURCHASE NOW WHERE DID I GAVE PERMISSION OR ORTHIRISE AN (OTP) WEBAFRICA NETWORKS (P CAPE TOWN ZAZA) NOW WE GET BACK TO MY CANCELLATION LETTER

Made contact again on WhatsApp Web and they say it's for the cancellation of my contract WHERE IS MY LETTER WHERE I HAVE CANCELLED. I REQUESTED MY MONEY BACK AND THE PAYED ME A MERE R355 BACK

So i took steps in my own hands I have cancelled my debit order for WebAfrica at the bank, and as Web Africa just take what's not there's I have cancelled my card I have reversed the R2079 that went off and I logged a complaint on my banks side for a reversal of my R3879 with my bank ref number of this case

This is totally unacceptable from any stand point in any business

To be lightly I'm ****ING IRRITATED BY HOW THINGS WAS DONE AND NOW I SIT WITH THE **** AND I HAVE REQUESTED SOME ONE TO CALL ME AND NOTHING.

BERNO KORFF ***