TF
Thabani F
1 reviews | Active since Dec 2018
12 Sept 2026, 15:59
Terrible Whatsapp Service, no help after waiting hours
Paying for 200mps but getting 1mps. For 3 days now been trying to get assistance from their whatsapp service since they don't have a line to call only when you are ordering do they take calls, once you are a client forget getting any kind of direct call with them. Whatsapp service will transfer you till it's end of business. I work from home and internet for me is not a luxury but a livelihood. I'm really disappointed, try running a accounting app on 1Mps second line. Really disappointed. Please sort out line please, it's been 3 days
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Webafrica's replyOfficial
14 Sept 2026, 10:22Hi Thabani,
We understand how frustrating it must be to be paying for a 200 Mbps service and experiencing speeds closer to 1 Mbps, especially when you rely on a stable and reliable connection for your day-to-day activities. We can also appreciate the difficulty you've experienced trying to get assistance while the issue has been ongoing for several days. Having reviewed the matter, there appears to be an issue with the line's profile speeds on Vumatel's side. To help restore your service to the expected performance levels, we've escalated the matter to the team responsible for profile corrections and requested urgent assistance. The team is currently investigating the profile discrepancy and will provide feedback as soon as the correction has been completed. If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be paying for a 200 Mbps service and experiencing speeds closer to 1 Mbps, especially when you rely on a stable and reliable connection for your day-to-day activities. We can also appreciate the difficulty you've experienced trying to get assistance while the issue has been ongoing for several days. Having reviewed the matter, there appears to be an issue with the line's profile speeds on Vumatel's side. To help restore your service to the expected performance levels, we've escalated the matter to the team responsible for profile corrections and requested urgent assistance. The team is currently investigating the profile discrepancy and will provide feedback as soon as the correction has been completed. If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 10:22
Official
Hi Thabani,
We understand how frustrating it must be to be paying for a 200 Mbps service and experiencing speeds closer to 1 Mbps, especially when you rely on a stable and reliable connection for your day-to-day activities. We can also appreciate the difficulty you've experienced trying to get assistance while the issue has been ongoing for several days. Having reviewed the matter, there appears to be an issue with the line's profile speeds on Vumatel's side. To help restore your service to the expected performance levels, we've escalated the matter to the team responsible for profile corrections and requested urgent assistance. The team is currently investigating the profile discrepancy and will provide feedback as soon as the correction has been completed. If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be paying for a 200 Mbps service and experiencing speeds closer to 1 Mbps, especially when you rely on a stable and reliable connection for your day-to-day activities. We can also appreciate the difficulty you've experienced trying to get assistance while the issue has been ongoing for several days. Having reviewed the matter, there appears to be an issue with the line's profile speeds on Vumatel's side. To help restore your service to the expected performance levels, we've escalated the matter to the team responsible for profile corrections and requested urgent assistance. The team is currently investigating the profile discrepancy and will provide feedback as soon as the correction has been completed. If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew