Terrible Webafrica/Vumatel sales service

If only we had other ISPs that one could use instead if Webafrica and Vumatel!! Whilethe sales team is great and on the ball, the Technical team really sucks! First Vuma sends me an email informing me a technician will come to my place within 48 hours. Five days went by with no response. I then receive an email from Vumatel informing me they will install fibre connection on 23 Aug at 1.30pm. They never turn up. I complain on Webafrica's ridiculous whatsapp service, and someone I investigates and finds out that the appointment was actually 15.30pm. So, I wait and wait. Nobody comes to install fibre. My attempts with Webafrica's live whatsapp chat fails as they close at 6pm. It's weekend now and when I try to contact WebAfrica via the whatsapp chat, no response except from the dumb bot. I tried to call Vumatell and they refer you to their ISP and cut the call. I am shocked at the poor customer service level at Webafrica and Vumatel who incidentally have the same company telephone numbers. I am forced to use this company as per my area, buy, DONT EVER BELIEVE THE LIES THE SALES TEAM TELLS YOU ABOUT TURNAROUND TIME AT WEBAFRICA/VUMATEL