Terrible WebAfrica Chat Number

TLDR: I'm unable to cancel my internet service due to slow WhatsApp customer line

I was a Webafrica user for about 2.5 years as a student, with their fixed LTE. It was good then, no issues, I could contact their call center and I could cancel my service online.

All that had changed with my Fibre connection, when I restarted my service with them.

The line stopped working after a couple of weeks and I tried contacting them on their WhatsApp. Took two days, of their agents asking the same questions and running the same tests, to realize that they had no intention fixing the problem.

I then decided to switch to fixed 5G with Rain, which has been great. However, the WebAfrica cancellation experience had brought back all that trauma of the WhatsApp line, as I couldn't cancel it any other way.

Half a day into waiting and agent transfers, an agent declared that he had cancelled my service and I should receive an email soon, emphasizing that I should end the chat, I had a suspicion it wasn't done but I gave him the benefit of the doubt.

Paying no mind to it, a few weeks pass and I notice I hadn't received the confirmation email. I realized that this agent **** to me, and I would have to initiate the whole process again.

So here I am again, day after day, I sit through transfers and waiting in this WhatsApp purgatory. Not knowing if I'll ever get a chance to cancel my service and not pay for two internet bills each month. But WebAfrica put me through this.

All I can say is that I'm never trusting WebAfrica again, nor chat customer service. Sim card/5G internet from here on.