Terrible Webafrica!!

Webafrica, such terrible customer service, and take forever to respond to you. I cancelled my service with them and received an acknowledgement e-mail on the 1st Jan 2026. A calendar notice would involve it being cancelled 1 Feb right. So come February I speak to a consultant to confirm it has been cancelled, the person confirms it has been cancelled. I asked twice are you sure its cancelled and they say yes. I then sign up with a different service provider and pay the require amount of R847. The service provider logs a ticket with Vumatel so they can do their part before the new provider can provide the connection. Vumatell were very help, checked and let me know that Webafrica still needs to release the line. So far ive spoken to 3 individuals at Webafrica and asked them to help release the line, ive sent numerous e-mail to their complaints mailbox but still nothing.

One consultant I spoke to a few days ago told me my service was never even cancelled with Webafrica. Its been a week now and still no help from webafrica.

Please stay away from webafrica, worst customer service ever, you will regret ever signing up with them. I now have to request a refund from the new service provider which I paid but cant use as Webafrica dont want to release the line. They just mess me around continously.

Cheers