Terrible Webafrica

I app**** for fibre through webafrica in March 2020 before lockdown. During lockdown I had to continuously call them or chat via WhatsApp regarding the fibre.i go fedup eventually as i kept being told it will take 28 days for fibre to install. I would be promised that this has been escalated. During the WhatsApp chat i requested them to cancel my application. This was not done. Im may i received an email stating that fibre has been installed yet no one came to my home to do such. I received delivery of the fibre router on the 15th of May 2020. I called their contact centers to get set up. But about 4 calls later each saying i need a fibre router installed or i actually don't. I was still left with a router that never worked and nobody helped me. I have sent emails and I still have this problem. I have requested WebAfrica to collect their routet and cancel my subscription. Furthermore they have to reimburse me as my connection was NEVER established. Its July now and nothing has happened. I am writing this in hopes that they will see it and do something about it since contacting them directly has not worked at all. Such appalling service. It's really terrible what they have put me through