KT
Kananelo T
1 reviews | Active since Oct 2021
10 Jun 2026, 12:13
Terrible terrible service ever
The worst customer experience ever. 3 weeks with my fibre down. Sent from pillar to post on a WhatsApp chat. Cant even call to get assistance. Reference number after reference number. 3 weeks of no internet and i am working from home. Nobody there cares
Helpful (0)
Replies (20)0
Replies (20)
Webafrica's replyOfficial
10 Jun 2026, 12:23Hi Kananelo,
We understand how frustrating it must be to be without internet for such an extended period, especially when you rely on your connection for work and have already made several attempts to get assistance. Feeling like your concerns aren’t being addressed can be very discouraging. his isn’t the level of support or urgency you should be experiencing with a service issue like this.
We have requested the Fault Follow‑up Team to urgently intervene on your case and ensure that a clear update is provided. They remain actively engaged with the network provider and are working to push this towards a resolution as quickly as possible.
If you require any additional assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We’ll continue to push internally to ensure progress is made and that your service is restored as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet for such an extended period, especially when you rely on your connection for work and have already made several attempts to get assistance. Feeling like your concerns aren’t being addressed can be very discouraging. his isn’t the level of support or urgency you should be experiencing with a service issue like this.
We have requested the Fault Follow‑up Team to urgently intervene on your case and ensure that a clear update is provided. They remain actively engaged with the network provider and are working to push this towards a resolution as quickly as possible.
If you require any additional assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We’ll continue to push internally to ensure progress is made and that your service is restored as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 12:23
Official
Hi Kananelo,
We understand how frustrating it must be to be without internet for such an extended period, especially when you rely on your connection for work and have already made several attempts to get assistance. Feeling like your concerns aren’t being addressed can be very discouraging. his isn’t the level of support or urgency you should be experiencing with a service issue like this.
We have requested the Fault Follow‑up Team to urgently intervene on your case and ensure that a clear update is provided. They remain actively engaged with the network provider and are working to push this towards a resolution as quickly as possible.
If you require any additional assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We’ll continue to push internally to ensure progress is made and that your service is restored as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet for such an extended period, especially when you rely on your connection for work and have already made several attempts to get assistance. Feeling like your concerns aren’t being addressed can be very discouraging. his isn’t the level of support or urgency you should be experiencing with a service issue like this.
We have requested the Fault Follow‑up Team to urgently intervene on your case and ensure that a clear update is provided. They remain actively engaged with the network provider and are working to push this towards a resolution as quickly as possible.
If you require any additional assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
We’ll continue to push internally to ensure progress is made and that your service is restored as soon as possible.
Warm regards,
Webafrica Crew
KT
Kananelo T's updateReviewer Update
10 Jun 2026, 12:25The technicians were here yesterday and nobody responded to them on the chat. Can you please please get this fixed. I am being escalated now at work for not being consistently online. I am buying data on a daily its extremely difficult. I need thoa fixed asap
KT
Kananelo T's update10 Jun 2026, 12:25
Reviewer Update
The technicians were here yesterday and nobody responded to them on the chat. Can you please please get this fixed. I am being escalated now at work for not being consistently online. I am buying data on a daily its extremely difficult. I need thoa fixed asap
Webafrica's replyOfficial
10 Jun 2026, 12:51Hi Kananelo,
We understand how frustrating it must be to have your connection still not working, especially after a technician visit and already trying to get assistance. Being left without a working service after that level of effort can be very concerning. We’ve received feedback from the Fault Follow‑up Team that Vumatel has closed the ticket on their side, however as your service is still not working, our team will be logging and escalating this back to them for further investigation.
Before we proceed, the team has requested your ALC/FSAN number from your ONT. Could you please share this with so we can move forward with the escalation?
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your connection still not working, especially after a technician visit and already trying to get assistance. Being left without a working service after that level of effort can be very concerning. We’ve received feedback from the Fault Follow‑up Team that Vumatel has closed the ticket on their side, however as your service is still not working, our team will be logging and escalating this back to them for further investigation.
Before we proceed, the team has requested your ALC/FSAN number from your ONT. Could you please share this with so we can move forward with the escalation?
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 12:51
Official
Hi Kananelo,
We understand how frustrating it must be to have your connection still not working, especially after a technician visit and already trying to get assistance. Being left without a working service after that level of effort can be very concerning. We’ve received feedback from the Fault Follow‑up Team that Vumatel has closed the ticket on their side, however as your service is still not working, our team will be logging and escalating this back to them for further investigation.
Before we proceed, the team has requested your ALC/FSAN number from your ONT. Could you please share this with so we can move forward with the escalation?
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your connection still not working, especially after a technician visit and already trying to get assistance. Being left without a working service after that level of effort can be very concerning. We’ve received feedback from the Fault Follow‑up Team that Vumatel has closed the ticket on their side, however as your service is still not working, our team will be logging and escalating this back to them for further investigation.
Before we proceed, the team has requested your ALC/FSAN number from your ONT. Could you please share this with so we can move forward with the escalation?
Warm regards,
Webafrica Crew
KT
Kananelo T's updateReviewer Update
10 Jun 2026, 13:01I have been sending this countlessly withno help tp each agent.
KT
Kananelo T's update10 Jun 2026, 13:01
Reviewer Update
I have been sending this countlessly withno help tp each agent.
KT
Kananelo T's updateReviewer Update
10 Jun 2026, 13:26ALCLFD7EF26A
KT
Kananelo T's update10 Jun 2026, 13:26
Reviewer Update
ALCLFD7EF26A
Webafrica's replyOfficial
10 Jun 2026, 13:57Hi Kananelo,
Thank you for providing the ALCL number, we appreciate you sharing this so quickly. It’s completely understandable how frustrating this has been, especially after already going through multiple steps and a technician visit without a resolution.
That information was needed to make sure everything matches correctly on the network side and to avoid any further delays in resolving your issue.
The Faults Follow‑up Team has now re‑logged and escalated the fault under reference WA***. They have also been made fully aware of the ongoing issue and urgency, and the case is being treated as a priority to ensure it is properly addressed.
We’ll continue to push this internally to ensure meaningful progress is made and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
Thank you for providing the ALCL number, we appreciate you sharing this so quickly. It’s completely understandable how frustrating this has been, especially after already going through multiple steps and a technician visit without a resolution.
That information was needed to make sure everything matches correctly on the network side and to avoid any further delays in resolving your issue.
The Faults Follow‑up Team has now re‑logged and escalated the fault under reference WA***. They have also been made fully aware of the ongoing issue and urgency, and the case is being treated as a priority to ensure it is properly addressed.
We’ll continue to push this internally to ensure meaningful progress is made and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 13:57
Official
Hi Kananelo,
Thank you for providing the ALCL number, we appreciate you sharing this so quickly. It’s completely understandable how frustrating this has been, especially after already going through multiple steps and a technician visit without a resolution.
That information was needed to make sure everything matches correctly on the network side and to avoid any further delays in resolving your issue.
The Faults Follow‑up Team has now re‑logged and escalated the fault under reference WA***. They have also been made fully aware of the ongoing issue and urgency, and the case is being treated as a priority to ensure it is properly addressed.
We’ll continue to push this internally to ensure meaningful progress is made and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
Thank you for providing the ALCL number, we appreciate you sharing this so quickly. It’s completely understandable how frustrating this has been, especially after already going through multiple steps and a technician visit without a resolution.
That information was needed to make sure everything matches correctly on the network side and to avoid any further delays in resolving your issue.
The Faults Follow‑up Team has now re‑logged and escalated the fault under reference WA***. They have also been made fully aware of the ongoing issue and urgency, and the case is being treated as a priority to ensure it is properly addressed.
We’ll continue to push this internally to ensure meaningful progress is made and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
KT
Kananelo T's updateReviewer Update
10 Jun 2026, 15:10Still waiting for someone to fix this issue.
KT
Kananelo T's update10 Jun 2026, 15:10
Reviewer Update
Still waiting for someone to fix this issue.
Webafrica's replyOfficial
10 Jun 2026, 15:38Hi Kananelo,
We have logged an urgent follow-up with the relevant teams who will ensure you continue to remain in the loop on any further progress regarding your connection ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the relevant teams who will ensure you continue to remain in the loop on any further progress regarding your connection ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 15:38
Official
Hi Kananelo,
We have logged an urgent follow-up with the relevant teams who will ensure you continue to remain in the loop on any further progress regarding your connection ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the relevant teams who will ensure you continue to remain in the loop on any further progress regarding your connection ASAP.
Warm regards,
Webafrica Crew
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 08:52There is still no technician at my house this morning . I have to buy data again this morning to do my job. For how many weeks must this happen until it gets fixed. No feedback on what the progress is.
KT
Kananelo T's update11 Jun 2026, 08:52
Reviewer Update
There is still no technician at my house this morning . I have to buy data again this morning to do my job. For how many weeks must this happen until it gets fixed. No feedback on what the progress is.
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 11:13Webafrica crew can I get feedback please
KT
Kananelo T's update11 Jun 2026, 11:13
Reviewer Update
Webafrica crew can I get feedback please
Webafrica's replyOfficial
11 Jun 2026, 11:30Hi Kananelo,
We hear your frustration, especially having to continuously purchase data just to be able to work while the issue remains unresolved. The lack of updates and the ongoing delay in getting a technician out is understandably very frustrating, and this is not the experience we want for you.
We can confirm that your case is still open with our Faults Team, and they are actively working on a resolution. The technician visit and service restoration are part of that ongoing process, and the team is currently handling the matter to ensure it is completed as soon as possible.
We also acknowledge your concern about the lack of progress updates. This has been noted, and we are following up internally to ensure clearer communication is provided going forward.
We appreciate your patience while this is being resolved, and we remain committed to getting your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 11:30
Official
Hi Kananelo,
We hear your frustration, especially having to continuously purchase data just to be able to work while the issue remains unresolved. The lack of updates and the ongoing delay in getting a technician out is understandably very frustrating, and this is not the experience we want for you.
We can confirm that your case is still open with our Faults Team, and they are actively working on a resolution. The technician visit and service restoration are part of that ongoing process, and the team is currently handling the matter to ensure it is completed as soon as possible.
We also acknowledge your concern about the lack of progress updates. This has been noted, and we are following up internally to ensure clearer communication is provided going forward.
We appreciate your patience while this is being resolved, and we remain committed to getting your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
11 Jun 2026, 11:34Hi Kananelo,
We hear your frustration, especially having to continuously purchase data just to be able to work while the issue remains unresolved. The lack of updates and the ongoing delay in getting a technician out is understandably very frustrating, and this is not the experience we want for you.
We can confirm that your case is still open with our Faults Team, and they are actively working on a resolution. The technician visit and service restoration are part of that ongoing process, and the team is currently handling the matter to ensure it is completed as soon as possible.
We also acknowledge your concern about the lack of progress updates. This has been noted, and we are following up internally to ensure clearer communication is provided going forward.
We appreciate your patience while this is being resolved, and we remain committed to getting your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 11:34
Official
Hi Kananelo,
We hear your frustration, especially having to continuously purchase data just to be able to work while the issue remains unresolved. The lack of updates and the ongoing delay in getting a technician out is understandably very frustrating, and this is not the experience we want for you.
We can confirm that your case is still open with our Faults Team, and they are actively working on a resolution. The technician visit and service restoration are part of that ongoing process, and the team is currently handling the matter to ensure it is completed as soon as possible.
We also acknowledge your concern about the lack of progress updates. This has been noted, and we are following up internally to ensure clearer communication is provided going forward.
We appreciate your patience while this is being resolved, and we remain committed to getting your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 11:39Can we stop with the good PR please and get the issue resolved.
KT
Kananelo T's update11 Jun 2026, 11:39
Reviewer Update
Can we stop with the good PR please and get the issue resolved.
Webafrica's replyOfficial
11 Jun 2026, 12:34Hi Kananelo,
We hear you. At this stage your case is still with the Faults Team and has been re-flagged for urgent attention so the technician visit and restoration can be prioritised.
We understand you’re not looking for reassurance anymore, and we’re focused on getting the service restored as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 12:34
Official
Hi Kananelo,
We hear you. At this stage your case is still with the Faults Team and has been re-flagged for urgent attention so the technician visit and restoration can be prioritised.
We understand you’re not looking for reassurance anymore, and we’re focused on getting the service restored as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 14:53Your fault status has been updated to Closed. Ref: #408144
The fault is closed. Nobody spoke to me or came here
The fault is closed. Nobody spoke to me or came here
KT
Kananelo T's update11 Jun 2026, 14:53
Reviewer Update
Your fault status has been updated to Closed. Ref: #408144
The fault is closed. Nobody spoke to me or came here
The fault is closed. Nobody spoke to me or came here
Webafrica's replyOfficial
11 Jun 2026, 15:00Hi Kananelo,
We hear your concern, especially since the fault was marked as closed without any contact or a visit to your side. We understand how frustrating it is to receive a closure update when you’ve had no direct engagement or resolution on the ground.
We hear your concern, especially since the fault was marked as closed without any contact or a visit to your side. We understand how frustrating it is to receive a closure update when you’ve had no direct engagement or resolution on the ground.
We can confirm that we have submitted a follow-up with the relevant team to urgently review fault *** and verify why it was closed without communication or a technician visit.
The team will be checking the status and ensuring this is properly addressed and clarified for you as a priority.
We appreciate your patience while this is being investigated.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 15:00
Official
Hi Kananelo,
We hear your concern, especially since the fault was marked as closed without any contact or a visit to your side. We understand how frustrating it is to receive a closure update when you’ve had no direct engagement or resolution on the ground.
We hear your concern, especially since the fault was marked as closed without any contact or a visit to your side. We understand how frustrating it is to receive a closure update when you’ve had no direct engagement or resolution on the ground.
We can confirm that we have submitted a follow-up with the relevant team to urgently review fault *** and verify why it was closed without communication or a technician visit.
The team will be checking the status and ensuring this is properly addressed and clarified for you as a priority.
We appreciate your patience while this is being investigated.
Warm regards,
Webafrica Crew
Webafrica Crew
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 15:01I have honestly been very patient this is not right at all
KT
Kananelo T's update11 Jun 2026, 15:01
Reviewer Update
I have honestly been very patient this is not right at all
Webafrica's replyOfficial
11 Jun 2026, 15:05Hi Kananelo,
We understand your frustration, and we agree this situation shouldn’t have happened. We’ve escalated fault #408144 again for urgent review to address the closure without any contact or visit.
This is being prioritised so the correct action is taken and you get proper resolution as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 15:05
Official
Hi Kananelo,
We understand your frustration, and we agree this situation shouldn’t have happened. We’ve escalated fault #408144 again for urgent review to address the closure without any contact or visit.
This is being prioritised so the correct action is taken and you get proper resolution as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
KT
Kananelo T's updateReviewer Update
11 Jun 2026, 15:17Its a full day today nothing has been fixed. Please let me know how to cancel so I can get another service peovider. 3 weeks was long enough to get your team to assist and it didn't happen. Please provide details on cancelation
KT
Kananelo T's update11 Jun 2026, 15:17
Reviewer Update
Its a full day today nothing has been fixed. Please let me know how to cancel so I can get another service peovider. 3 weeks was long enough to get your team to assist and it didn't happen. Please provide details on cancelation
Webafrica's replyOfficial
11 Jun 2026, 15:41Hi Kananelo,
We are truly sorry for the time taken to resolve this matter. We have arranged our Retentions team to call you to discuss your above request and the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 15:41
Official
Hi Kananelo,
We are truly sorry for the time taken to resolve this matter. We have arranged our Retentions team to call you to discuss your above request and the next steps ASAP.
Warm regards,
Webafrica Crew