ST
Seila T
1 reviews | Active since Sept 2017
06 Jun 2026, 12:05
Terrible technical support
I contacted them via their whatsapp line and communicated my issue. Sent evidence as well. But because I still had connection, they just closed the ticket without further consultation with me despite me citing the risk I am seeing to losing connection multiple time. They cited running diagnostics and everything seems fine which tells me they are not listening to what I am saying and applying a blanket resolution.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
08 Jun 2026, 09:03Hi Seila,
We understand how frustrating it must be to report a concern about your connection and feel like it wasn’t properly addressed, especially when you’ve already provided details about the instability you’re noticing. Not being fully heard when something isn’t working as expected can be very concerning. This situation has not met the level of attention and problem‑solving we aim to provide, particularly when an issue requires a more tailored investigation. To ensure this is handled correctly, we’ve arranged for the fault to be re‑logged with the specific issue you’ve described, so that both our team and the network provider can focus on resolving the root cause properly. Your fault is now tracked under reference WA***, and will receive closer attention moving forward.
If you require any further assistance, please feel free to reach out via Hello Peter, and we’ll gladly continue assisting.
We’ll remain engaged on this to ensure a proper and lasting solution is reached.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to report a concern about your connection and feel like it wasn’t properly addressed, especially when you’ve already provided details about the instability you’re noticing. Not being fully heard when something isn’t working as expected can be very concerning. This situation has not met the level of attention and problem‑solving we aim to provide, particularly when an issue requires a more tailored investigation. To ensure this is handled correctly, we’ve arranged for the fault to be re‑logged with the specific issue you’ve described, so that both our team and the network provider can focus on resolving the root cause properly. Your fault is now tracked under reference WA***, and will receive closer attention moving forward.
If you require any further assistance, please feel free to reach out via Hello Peter, and we’ll gladly continue assisting.
We’ll remain engaged on this to ensure a proper and lasting solution is reached.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 09:03
Official
Hi Seila,
We understand how frustrating it must be to report a concern about your connection and feel like it wasn’t properly addressed, especially when you’ve already provided details about the instability you’re noticing. Not being fully heard when something isn’t working as expected can be very concerning. This situation has not met the level of attention and problem‑solving we aim to provide, particularly when an issue requires a more tailored investigation. To ensure this is handled correctly, we’ve arranged for the fault to be re‑logged with the specific issue you’ve described, so that both our team and the network provider can focus on resolving the root cause properly. Your fault is now tracked under reference WA***, and will receive closer attention moving forward.
If you require any further assistance, please feel free to reach out via Hello Peter, and we’ll gladly continue assisting.
We’ll remain engaged on this to ensure a proper and lasting solution is reached.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to report a concern about your connection and feel like it wasn’t properly addressed, especially when you’ve already provided details about the instability you’re noticing. Not being fully heard when something isn’t working as expected can be very concerning. This situation has not met the level of attention and problem‑solving we aim to provide, particularly when an issue requires a more tailored investigation. To ensure this is handled correctly, we’ve arranged for the fault to be re‑logged with the specific issue you’ve described, so that both our team and the network provider can focus on resolving the root cause properly. Your fault is now tracked under reference WA***, and will receive closer attention moving forward.
If you require any further assistance, please feel free to reach out via Hello Peter, and we’ll gladly continue assisting.
We’ll remain engaged on this to ensure a proper and lasting solution is reached.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
11 Jun 2026, 12:27Hi Seila,
We hear your frustration, especially after receiving mixed updates and still feeling like no clear progress has been made. That understandably creates the impression that nothing has been done, and we’re sorry for the confusion this has caused.We can confirm that we are following up with the team again on your escalation to get a clear and accurate update on what has been actioned so far and what the next steps are.The goal now is to ensure you receive a consistent and factual status update so there is no further uncer*****y around your case.We appreciate your patience while this is being clarified.Warm regards,
Webafrica Crew
We hear your frustration, especially after receiving mixed updates and still feeling like no clear progress has been made. That understandably creates the impression that nothing has been done, and we’re sorry for the confusion this has caused.We can confirm that we are following up with the team again on your escalation to get a clear and accurate update on what has been actioned so far and what the next steps are.The goal now is to ensure you receive a consistent and factual status update so there is no further uncer*****y around your case.We appreciate your patience while this is being clarified.Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 12:27
Official
Hi Seila,
We hear your frustration, especially after receiving mixed updates and still feeling like no clear progress has been made. That understandably creates the impression that nothing has been done, and we’re sorry for the confusion this has caused.We can confirm that we are following up with the team again on your escalation to get a clear and accurate update on what has been actioned so far and what the next steps are.The goal now is to ensure you receive a consistent and factual status update so there is no further uncer*****y around your case.We appreciate your patience while this is being clarified.Warm regards,
Webafrica Crew
We hear your frustration, especially after receiving mixed updates and still feeling like no clear progress has been made. That understandably creates the impression that nothing has been done, and we’re sorry for the confusion this has caused.We can confirm that we are following up with the team again on your escalation to get a clear and accurate update on what has been actioned so far and what the next steps are.The goal now is to ensure you receive a consistent and factual status update so there is no further uncer*****y around your case.We appreciate your patience while this is being clarified.Warm regards,
Webafrica Crew