JA
Jacques A
1 reviews | Active since Jul 2015
01 Jul 2015, 08:43
terrible support attitude
I reported my ADSL line down to Webafrica and at the start every seemed smooth and easy until i needed to phone them.<br> <br> It became clear their support staff just blame Telkom for everything.<br> <br> Support staff are rude and blatantly refuse to get updates from Telkom, i am told over and over they have not mailed us back. All i expect is a clear ETA on the resolution but they refuse.<br> <br> It has been over a week and still not update on when things will be fixed. <br> <br> The product is not worth the pain when you have issues.<br>
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Webafrica's replyOfficial
02 Jul 2015, 16:47Hello jatlas,
We're really sorry to hear that our guys haven't given you a satisfactory service.
I've checked your correspondence with our guys via the ticket system and they've been really pushing Telkom to sort out your line issues. In a situation where Telkom has to replace cables, there isn't much we can do, apart from pushing Telkom constantly to attend to the fault we logged. As of today, Telkom has updated the fault with: SPC/./// as per CR Moegsien material is available. Contractors are now busy with hauling of cables at site jointing will follow. No ETR
Our guys will keep you updated until this issue has been resolved.
Regards,
Mkhululi
Online Team
We're really sorry to hear that our guys haven't given you a satisfactory service.
I've checked your correspondence with our guys via the ticket system and they've been really pushing Telkom to sort out your line issues. In a situation where Telkom has to replace cables, there isn't much we can do, apart from pushing Telkom constantly to attend to the fault we logged. As of today, Telkom has updated the fault with: SPC/./// as per CR Moegsien material is available. Contractors are now busy with hauling of cables at site jointing will follow. No ETR
Our guys will keep you updated until this issue has been resolved.
Regards,
Mkhululi
Online Team
Webafrica's reply02 Jul 2015, 16:47
Official
Hello jatlas,
We're really sorry to hear that our guys haven't given you a satisfactory service.
I've checked your correspondence with our guys via the ticket system and they've been really pushing Telkom to sort out your line issues. In a situation where Telkom has to replace cables, there isn't much we can do, apart from pushing Telkom constantly to attend to the fault we logged. As of today, Telkom has updated the fault with: SPC/./// as per CR Moegsien material is available. Contractors are now busy with hauling of cables at site jointing will follow. No ETR
Our guys will keep you updated until this issue has been resolved.
Regards,
Mkhululi
Online Team
We're really sorry to hear that our guys haven't given you a satisfactory service.
I've checked your correspondence with our guys via the ticket system and they've been really pushing Telkom to sort out your line issues. In a situation where Telkom has to replace cables, there isn't much we can do, apart from pushing Telkom constantly to attend to the fault we logged. As of today, Telkom has updated the fault with: SPC/./// as per CR Moegsien material is available. Contractors are now busy with hauling of cables at site jointing will follow. No ETR
Our guys will keep you updated until this issue has been resolved.
Regards,
Mkhululi
Online Team