Terrible support

We have been struggling since 22 December 2024 with our wifi. We have a frogfoot line provided by Webafrica. We started chats numerous times with webafrica agents and the matter has been escalated more times we can count. We have waited and waited but the problem still isn’t resolved. Webafrica claims that the internet is on and active we however get no data through when connected to the router. We can’t even do a speedtest. We keep contacting them and after waiting 72 hours everytime a ticket was logged we get the same response “I will request urgent assistance for you” where we then start the waiting process again. I would absolutely not recommend getting your fiber through them as their assistance is absolute terrible and they do not resolve any problems at all. We have requested cancellation on 08/01/2025.