1 reviews | Active since Apr 2015
Terrible support
I sent Webafrica an email describing the problem I was having and four days later they responded with an inadequate copy/paste answer that didn't solve my problem. <br> <br> I sent a follow-up email and after another FOUR DAYS I got a response. I just gave up and decided to call them, I mean, seriously, I can't communicate with four-day intervals.<br> <br> So I called and was on hold for 20 minutes. No exaggeration at all. 20 full minutes waiting until I finally got to speak to somebody.<br> <br> This kind of service is very poor so I have requested to have my subscription cancelled at the end of July, lets see how long it takes them to respond to that email.<br> <br> Sorry Webafrica, not good enough.
We're really sorry for the poor service you have experience and we can understand why you're upset with us.
As per feedback from our guys, they were in touch with you and you've decided cancel your services with us effective at the end of this month. We're sorry to see you and especially on a bad note.
We wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
Best regards,
We're really sorry for the poor service you have experience and we can understand why you're upset with us.
As per feedback from our guys, they were in touch with you and you've decided cancel your services with us effective at the end of this month. We're sorry to see you and especially on a bad note.
We wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
Best regards,
