Terrible serviced

I have been battling since the 28 Jan 2025 to get our fibre installed. It has been escalated, I will receive feedback and that is the only response. The whatsapp consultants take forever to reply. Honestly, this is unacceptable. More than an hour on the whatsapp already with no conclusion. This is ridiculous

They keep confusing my private account with the business account. It is two profiles. Two customer codes... Why is it so difficult???

They keep transferring me from sales to provisioning etc. I feel like cancelling everything!