🚨 Terrible Service & Zero Accountability! 🚨

I am extremely disappointed with [Company Name] and their lack of responsibility when it comes to customer issues. I reported a clear, isolated problem, yet they keep blaming an area-wide outage that doesn’t even apply to my case. Instead of properly investigating, they use this excuse to avoid taking action.

To make matters worse, when I requested to speak to a manager, my escalation was denied, which is completely unacceptable and goes against basic customer service standards. Under the South African Consumer Protection Act (CPA), I have the right to fair service and redress, yet I’ve received no resolution, no clear communication, and no compensation for the downtime.

If you’re considering using [Company Name], think twice—when things go wrong, they’ll ignore you and hide behind excuses. I will be escalating this to the Consumer Goods and Services Ombud (CGSO) and ICASA.

#PoorService #NoAccountability #ConsumerRightsViolated #UnreliableCompany #DoBetter