Terrible service when moving homes!

Terrible experience. I recently requested a move home. So on the request I was unable to change the date to 31/05/2022. However proceed to do the request. On the email I received I had a link to click on to change the date but everything was greyed out. I then followed up with an agent, stating that I cannot change the date and that the cancellation should not happen and then they changed the date to the date I requested. Till then no issues. Service was still active etc.

Then on 2022/05/2022 I made contact as I wanted to find out how I can get someone signed up to take over my fibre. I spoke to Kurt, he then told me "I do see that the order is not captured as a new moving homes order. I can capture a moving homes order for you." and then after that he told me "I have cancelled your order, so I will be placing the new moving homes order." So he cancelled my order and then transferred me to another agent "Keketso who he said must do billing for the moving homes. Keketso just transfered me to Malose where Malose told me the existing service is cancelled, and I need to reconnect it before we can do a change of ownership. THEN I WAS TOLD I NEED TO PAY A RECONNECTION FEE to activate the service again, as I have cancelled my order - WHICH I DIDNT DO, the agent cancelled my order for what ever reason I DONT KNOW.

I'm not reconnecting any of my service as I'm not going to pay that money, for what someone else did, and I will sign up with Afri Host as I never had issues with them. Complete waist of time to get them a new order but at the same time losing me.