Terrible Service Webafrica is the Worst ISP I’ve Ever Used

One star is even too much to give these ****mers! I recently moved into a new estate and was told I needed to pay R999 because the fiber line was under Clear Access. I paid without hesitation, and the internet worked for only one month. On 1 September, it stopped completely.

I reported the fault immediately. Webafrica told me they had logged the issue with Clear Access. From Monday to Wednesday, nothing happened. I had to follow up myself, and every time I was told the same thing “reset the router, reconfigure the router” but nothing worked.

Instead of resolving the issue, Webafrica started making excuses. Because I have two accounts under my name (one for my home and one for my sister’s), they claimed I had “mixed up the routers” and was using my sister’s device. This is impossible. I have never taken my router to my sister’s house. The router I use is the same one Webafrica originally provided me when I set up fiber at my old address. Their explanation simply makes no sense.

Now, after a week with no internet, I asked to cancel. Webafrica’s response? They want me to serve a one-month notice period (while I have no service at all) and then pay another R999 cancellation fee.

This is unacceptable. I paid, I waited, I was blamed for a problem that isn’t mine, and now I’m expected to pay more for nothing.

Webafrica has proven to be the worst ISP I’ve ever dealt with.