PP
Prevan P
1 reviews | Active since Mar 2026
07 Mar 2026, 16:47
Terrible service WebAfrica
Absolutely terrible service as I don't have WiFi today being day 4 with the chat service being of no help whatsoever. Cannot be escalated or queried as urgent it's now over 72 hours and repeatedly being told AWAITING TECH ARRIVAL. I am being told no number available to call and speak to a human or individual person. I already lost out on 4 days of work due to their poor quality of service. Considering cancelling my subscription and moving to a more efficient service provider.
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Webafrica's replyOfficial
09 Mar 2026, 10:07Hello Prevan. We’re really sorry to hear about the frustration and disruption you’ve experienced over the past few days. We completely understand how stressful it must be to be without WiFi and feel unsupported. Your time and work are important, and no one should have to go through this.
We’re pleased to see that your fibre line has now been repaired and connectivity restored. Thank you for reaching out and sharing your experience, your feedback helps us improve our service and support. We truly appreciate your patience and for giving us the opportunity to assist. T^
Webafrica's reply09 Mar 2026, 10:07
Official
Hello Prevan. We’re really sorry to hear about the frustration and disruption you’ve experienced over the past few days. We completely understand how stressful it must be to be without WiFi and feel unsupported. Your time and work are important, and no one should have to go through this.
We’re pleased to see that your fibre line has now been repaired and connectivity restored. Thank you for reaching out and sharing your experience, your feedback helps us improve our service and support. We truly appreciate your patience and for giving us the opportunity to assist. T^