KS
Katherine S

1 reviews | Active since Nov 2018

03 Nov 2018, 10:08

Terrible service, slow speeds.

I pay R850 / month for speeds under 1Mpbs. I've been through months of trying to get it sorted out but they just lost interest. They made me fill in the same form three times and just didn't get back to me. They keep passing the buck on to Cell C. My contract isn't with Cell C, it's with WebAfrica. Now when I've had enough and want to cancel, they say I have to pay to send the router back. Are you kidding me??!!

0
Replies (1)
Webafrica
Webafrica's reply05 Nov 2018, 07:11
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica