Terrible service, non communication, Lack of response

We requested a switch to Frogfoot from our current provider which is also through WebAfrica on the 10th March 2021 and have yet to receive any time of communication from either WebAfrica or Frogfoot for the installation. This was escalated on the 26th March 2021 to the WebAfrica complaints department and recieved a response that we would have a resolution within 48 hours.

We have since spent an additional 2 hours on a call to WebAfrica's call centre and on their Whatsapp line and we have still had zero response.

Not sure what other action to take other than canceling our contract with WebAfrica completely. Very frustrating as we have been with WebAfrica for more than 1 year.