TG
Tanian G
1 reviews | Active since Aug 2026
17 Aug 2026, 13:36
Terrible service, my biggest regret
I would give zero stars if I could.
There has been no after-sales support whatsoever. I’ve been double-debited since May and have been trying to get my money refunded, but after speaking to numerous agents, I’m still no closer to getting this resolved.
The responses on both WhatsApp and the in-app live chat are extremely slow, and despite repeatedly explaining the situation to different agents, nobody seems able to assist or take ownership of the issue.
This has been incredibly frustrating and disappointing. I simply want my money back and some proper assistance in resolving the problem.
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
17 Aug 2026, 13:41Hi Tanian,
We understand how frustrating it is to have been double-debited since May and, despite contacting multiple agents, still not have the refund resolved. Having to repeatedly explain the same issue without getting a clear resolution would understandably be disappointing.Please send us a DM with the account details linked to the query, so we can review the billing concern and check what is outstanding with the refund.Warm regards,
Webafrica Crew
We understand how frustrating it is to have been double-debited since May and, despite contacting multiple agents, still not have the refund resolved. Having to repeatedly explain the same issue without getting a clear resolution would understandably be disappointing.Please send us a DM with the account details linked to the query, so we can review the billing concern and check what is outstanding with the refund.Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 13:41
Official
Hi Tanian,
We understand how frustrating it is to have been double-debited since May and, despite contacting multiple agents, still not have the refund resolved. Having to repeatedly explain the same issue without getting a clear resolution would understandably be disappointing.Please send us a DM with the account details linked to the query, so we can review the billing concern and check what is outstanding with the refund.Warm regards,
Webafrica Crew
We understand how frustrating it is to have been double-debited since May and, despite contacting multiple agents, still not have the refund resolved. Having to repeatedly explain the same issue without getting a clear resolution would understandably be disappointing.Please send us a DM with the account details linked to the query, so we can review the billing concern and check what is outstanding with the refund.Warm regards,
Webafrica Crew
TG
Tanian G's updateReviewer Update
24 Aug 2026, 18:01I have done it all! I’ve sent emails to specific agents too. No reply. Pathetic service .
TG
Tanian G's update24 Aug 2026, 18:01
Reviewer Update
I have done it all! I’ve sent emails to specific agents too. No reply. Pathetic service .
Webafrica's replyOfficial
25 Aug 2026, 10:03Hi Tanian,
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 10:03
Official
Hi Tanian,
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
25 Aug 2026, 10:04Hi Tanian,
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 10:04
Official
Hi Tanian,
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
We can understand why you’re feeling let down after already taking the steps requested and still not receiving the response you needed. Please send us a direct message here on Hello Peter so we can pick this up from the review and assist with checking the outstanding billing and refund matter. This will give us a direct route to review what has already been raised and help move the matter forward.
Warm regards,
Webafrica Crew
TG
Tanian G's updateReviewer Update
28 Aug 2026, 09:27The issue has still not been resolved! I’ve explained over and over to every single agent that I’ve been able to get a hold of that I had 2 accounts initially being debited from the Capitec. And when I moved houses I cancelled the one and had that debit from a Standard Bank account and the other from the Capitec account.
GIVE ME MY MONEY BACK!!!
GIVE ME MY MONEY BACK!!!
TG
Tanian G's update28 Aug 2026, 09:27
Reviewer Update
The issue has still not been resolved! I’ve explained over and over to every single agent that I’ve been able to get a hold of that I had 2 accounts initially being debited from the Capitec. And when I moved houses I cancelled the one and had that debit from a Standard Bank account and the other from the Capitec account.
GIVE ME MY MONEY BACK!!!
GIVE ME MY MONEY BACK!!!
Webafrica's replyOfficial
28 Aug 2026, 09:59Hello Tanian
We are truly sorry for any frustration regarding the logged refund request. To move this forward, we have escalated the matter with our Invoicing team, who work with our Vumatel partners to review all Vuma Reach refund requests. They are actively investigating your above feedback. We will continue to be here for you for any updates or further support on the matter.
Warm regards,
Webafrica Crew
We are truly sorry for any frustration regarding the logged refund request. To move this forward, we have escalated the matter with our Invoicing team, who work with our Vumatel partners to review all Vuma Reach refund requests. They are actively investigating your above feedback. We will continue to be here for you for any updates or further support on the matter.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 09:59
Official
Hello Tanian
We are truly sorry for any frustration regarding the logged refund request. To move this forward, we have escalated the matter with our Invoicing team, who work with our Vumatel partners to review all Vuma Reach refund requests. They are actively investigating your above feedback. We will continue to be here for you for any updates or further support on the matter.
Warm regards,
Webafrica Crew
We are truly sorry for any frustration regarding the logged refund request. To move this forward, we have escalated the matter with our Invoicing team, who work with our Vumatel partners to review all Vuma Reach refund requests. They are actively investigating your above feedback. We will continue to be here for you for any updates or further support on the matter.
Warm regards,
Webafrica Crew