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Chris K
1 reviews | Active since Jul 2018
06 Mar 2026, 13:43
Terrible service from Webafrica - would not recommend
I used to be a Webafrica customer. In October, I started having connection issues. After numerous tickets and chats and calls, not even a network specialist could figure out what is wrong. I then opted to cancel immediately. I was told that the termination fee would be waived because I was so upset and dissatisfied with the service I received. Now, R2000 was debited from my account without warning and my account went into overdraft. Speaking someone on the phone is apparently not something this useless business does. Chat agents just tell you that it can take up to 24 hours for someone to contact you. And the worst part is that I need to wait 24-48 hours for a refund memo to be approved and the REQUEST a refund for a mistake that Webafrica made. Not my mistake. Their mistake. I will never use Webafrica again and I will definitely not recommend them to my friends and family. Absolute trash service and experience.
Helpful (0)
Replies (26)0
Replies (26)
Webafrica's replyOfficial
06 Mar 2026, 14:09Hi Chris, we completely understand how frustrating and disappointing this experience has been, and we truly appreciate you taking the time to share all the details. Waiting for assistance, dealing with connection issues, and then seeing an unexpected debit can be incredibly stressful, and we recognise the impact this has had on you. Please be assured that the credit has been logged, and your refund will be processed once the credit has been approved. Our team is working to ensure that this is handled promptly, and we appreciate your patience while the necessary steps are completed. Your feedback is important, and we’ll ensure it’s shared with the relevant team to help improve our service and communication processes. Thank you again for taking the time to let us know, and we hope this resolution helps address your concerns. U^
Webafrica's reply06 Mar 2026, 14:09
Official
Hi Chris, we completely understand how frustrating and disappointing this experience has been, and we truly appreciate you taking the time to share all the details. Waiting for assistance, dealing with connection issues, and then seeing an unexpected debit can be incredibly stressful, and we recognise the impact this has had on you. Please be assured that the credit has been logged, and your refund will be processed once the credit has been approved. Our team is working to ensure that this is handled promptly, and we appreciate your patience while the necessary steps are completed. Your feedback is important, and we’ll ensure it’s shared with the relevant team to help improve our service and communication processes. Thank you again for taking the time to let us know, and we hope this resolution helps address your concerns. U^
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Chris K's updateReviewer Update
06 Mar 2026, 14:20Too little too late. What I hate about Webafrica is that I have to complain to get something done. Nothing is just easy and quick to solve. It is just painful and tiring. I will still not recommend your service to anyone. Your 1.2 star rating here makes absolute sense. Your processes need to change. I am also in the service industry. This situation would've been on the MD's table hours ago and the refund would've been processed on the same day. FNB penalised\fined me R200 because of this debit order that left my account with too little funds. And yes, that is due to the fact that I manage my accounts in a certain way but I do it in that way because it shouldn't be necessary to worry about a mistake like this. It is unacceptable that I am told on chat support that I need to wait for 24-48 hours for a refund 'memo' to be approved and then I need to request a refund based on the memo for a mistake you guys made. It is even more unacceptable and ridiculous that the chat consultants tell me that there is no one that can physically phone me about a billing complaint... At some point you should resolve to "Okay this chat is going nowhere and the customer is clearly irate, let's make get on the phone and resolve this".
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Chris K's update06 Mar 2026, 14:20
Reviewer Update
Too little too late. What I hate about Webafrica is that I have to complain to get something done. Nothing is just easy and quick to solve. It is just painful and tiring. I will still not recommend your service to anyone. Your 1.2 star rating here makes absolute sense. Your processes need to change. I am also in the service industry. This situation would've been on the MD's table hours ago and the refund would've been processed on the same day. FNB penalised\fined me R200 because of this debit order that left my account with too little funds. And yes, that is due to the fact that I manage my accounts in a certain way but I do it in that way because it shouldn't be necessary to worry about a mistake like this. It is unacceptable that I am told on chat support that I need to wait for 24-48 hours for a refund 'memo' to be approved and then I need to request a refund based on the memo for a mistake you guys made. It is even more unacceptable and ridiculous that the chat consultants tell me that there is no one that can physically phone me about a billing complaint... At some point you should resolve to "Okay this chat is going nowhere and the customer is clearly irate, let's make get on the phone and resolve this".
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Chris K's updateReviewer Update
06 Mar 2026, 14:21So how long will it take before I have MY money back?
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Chris K's update06 Mar 2026, 14:21
Reviewer Update
So how long will it take before I have MY money back?
Webafrica's replyOfficial
06 Mar 2026, 14:28Hi Chris, we understand that you want your refund processed as quickly as possible. The credit has already been submitted, and the refund will be processed once it has been reviewed and approved by our team. The team is working to ensure this is completed as efficiently as possible. We appreciate your patience while the process is being finalised and will keep you updated as soon as the refund has been processed. U^
Webafrica's reply06 Mar 2026, 14:28
Official
Hi Chris, we understand that you want your refund processed as quickly as possible. The credit has already been submitted, and the refund will be processed once it has been reviewed and approved by our team. The team is working to ensure this is completed as efficiently as possible. We appreciate your patience while the process is being finalised and will keep you updated as soon as the refund has been processed. U^
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Chris K's updateReviewer Update
06 Mar 2026, 14:33Perhaps the person who made this mistake should pay me back and he\she can request a refund from Webafrica. Just absolutely terrible.
And I am going on like this because, if you would look into the history of my interactions with Webafrica, you would notice that you guys are just not on par to as a service provider. 3 months of struggling and paying for trash internet connectivity and then facing more issues even after the account was cancelled.
It's just something to scream about.
I trust that someone will keep me posted on the progress of the refund or will or should I just keep poking here until it is done? Because this is the furthest I got all day with a simple and stupid issue.
And I am going on like this because, if you would look into the history of my interactions with Webafrica, you would notice that you guys are just not on par to as a service provider. 3 months of struggling and paying for trash internet connectivity and then facing more issues even after the account was cancelled.
It's just something to scream about.
I trust that someone will keep me posted on the progress of the refund or will or should I just keep poking here until it is done? Because this is the furthest I got all day with a simple and stupid issue.
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Chris K's update06 Mar 2026, 14:33
Reviewer Update
Perhaps the person who made this mistake should pay me back and he\she can request a refund from Webafrica. Just absolutely terrible.
And I am going on like this because, if you would look into the history of my interactions with Webafrica, you would notice that you guys are just not on par to as a service provider. 3 months of struggling and paying for trash internet connectivity and then facing more issues even after the account was cancelled.
It's just something to scream about.
I trust that someone will keep me posted on the progress of the refund or will or should I just keep poking here until it is done? Because this is the furthest I got all day with a simple and stupid issue.
And I am going on like this because, if you would look into the history of my interactions with Webafrica, you would notice that you guys are just not on par to as a service provider. 3 months of struggling and paying for trash internet connectivity and then facing more issues even after the account was cancelled.
It's just something to scream about.
I trust that someone will keep me posted on the progress of the refund or will or should I just keep poking here until it is done? Because this is the furthest I got all day with a simple and stupid issue.
Webafrica's replyOfficial
06 Mar 2026, 14:44Hi Chris, we completely understand how frustrating and exhausting this experience has been, and we truly appreciate you taking the time to share your feedback. Having to deal with multiple issues over three months, paying for a service you haven’t been able to use, and now waiting on a refund is understandably very stressful. Please be assured that your credit has already been submitted, and your refund is under review. While we cannot provide an exact completion time, the team is monitoring this closely and will ensure you are updated as soon as the refund has been processed. We appreciate your patience while this is being finalised, and we’ll do our best to keep you informed so you don’t have to keep following up. Your feedback about your experience is important, and we will share it with the relevant teams to help improve our service. U^
Webafrica's reply06 Mar 2026, 14:44
Official
Hi Chris, we completely understand how frustrating and exhausting this experience has been, and we truly appreciate you taking the time to share your feedback. Having to deal with multiple issues over three months, paying for a service you haven’t been able to use, and now waiting on a refund is understandably very stressful. Please be assured that your credit has already been submitted, and your refund is under review. While we cannot provide an exact completion time, the team is monitoring this closely and will ensure you are updated as soon as the refund has been processed. We appreciate your patience while this is being finalised, and we’ll do our best to keep you informed so you don’t have to keep following up. Your feedback about your experience is important, and we will share it with the relevant teams to help improve our service. U^
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Chris K's updateReviewer Update
06 Mar 2026, 15:02Clearly your processes are so rigid that you can't just fix a mistake in the moment. Just horrible. You can expect me to pester you until I have my money back. I will follow up here on a regular basis. And please make sure that my details are removed from your systems.
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Chris K's update06 Mar 2026, 15:02
Reviewer Update
Clearly your processes are so rigid that you can't just fix a mistake in the moment. Just horrible. You can expect me to pester you until I have my money back. I will follow up here on a regular basis. And please make sure that my details are removed from your systems.
Webafrica's replyOfficial
06 Mar 2026, 15:08Hi Chris, we completely understand your frustration and appreciate you sharing your concerns. The team is reviewing your case and will assist as soon as possible. We’ve also noted your request to have your details removed from our systems, and the relevant team will process this accordingly. Thank you for your patience while this is being addressed. U^
Webafrica's reply06 Mar 2026, 15:08
Official
Hi Chris, we completely understand your frustration and appreciate you sharing your concerns. The team is reviewing your case and will assist as soon as possible. We’ve also noted your request to have your details removed from our systems, and the relevant team will process this accordingly. Thank you for your patience while this is being addressed. U^
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Chris K's updateReviewer Update
10 Mar 2026, 10:21Webafrica...as I said, I'll be poking at this until I get my money back. I've allowed 48 hours now since my request early on Friday morning. I still have not received a call from your managers and I still don't have my money back. No feedback or updates whatsoever. What is happening?
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Chris K's update10 Mar 2026, 10:21
Reviewer Update
Webafrica...as I said, I'll be poking at this until I get my money back. I've allowed 48 hours now since my request early on Friday morning. I still have not received a call from your managers and I still don't have my money back. No feedback or updates whatsoever. What is happening?
Webafrica's replyOfficial
10 Mar 2026, 12:07Hi Chris, thank you for your message and for sharing your experience. I completely understand how frustrating this must be, and I want to assure you that we are actively following up on your request. We’ve requested that the relevant team contact you directly with the latest updates. The router collection has been logged, and the credit has already been processed on your account. The team will also process your refund, and we’ll keep you updated on any progress. U^
Webafrica's reply10 Mar 2026, 12:07
Official
Hi Chris, thank you for your message and for sharing your experience. I completely understand how frustrating this must be, and I want to assure you that we are actively following up on your request. We’ve requested that the relevant team contact you directly with the latest updates. The router collection has been logged, and the credit has already been processed on your account. The team will also process your refund, and we’ll keep you updated on any progress. U^
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Chris K's updateReviewer Update
10 Mar 2026, 17:04Thank you. When can I expect my payment?
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Chris K's update10 Mar 2026, 17:04
Reviewer Update
Thank you. When can I expect my payment?
Webafrica's replyOfficial
11 Mar 2026, 09:09Hi Chris, it can take up to 5 working days to receive the refund. T^
Webafrica's reply11 Mar 2026, 09:09
Official
Hi Chris, it can take up to 5 working days to receive the refund. T^
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Chris K's updateReviewer Update
11 Mar 2026, 09:45Shocking... You're telling me it takes A WEEK to fix a mistake that you made and to sort an irate customer? How is that acceptable?
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Chris K's update11 Mar 2026, 09:45
Reviewer Update
Shocking... You're telling me it takes A WEEK to fix a mistake that you made and to sort an irate customer? How is that acceptable?
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Chris K's updateReviewer Update
16 Mar 2026, 09:10Hi. I still don't have my money back. When was the refund processed? I absolutely dispise Webafrica. You guys have caused me unnecessary frustration for almost 2 weeks now.
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Chris K's update16 Mar 2026, 09:10
Reviewer Update
Hi. I still don't have my money back. When was the refund processed? I absolutely dispise Webafrica. You guys have caused me unnecessary frustration for almost 2 weeks now.
Webafrica's replyOfficial
16 Mar 2026, 09:30Hi Chris, thank you for reaching out and sharing your experience. We understand how frustrating this has been and appreciate your patience over the past couple of weeks. We have requested our billing team to provide an update regarding your refund, and they will reach out to you directly once they have the information. Thank you for bearing with us while this is being resolved. Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 09:30
Official
Hi Chris, thank you for reaching out and sharing your experience. We understand how frustrating this has been and appreciate your patience over the past couple of weeks. We have requested our billing team to provide an update regarding your refund, and they will reach out to you directly once they have the information. Thank you for bearing with us while this is being resolved. Warm regards,
The Webafrica Team
The Webafrica Team
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Chris K's updateReviewer Update
16 Mar 2026, 10:41I have received multiple promises of someone that will reach out to me or contact me but that has not happened a single time. I want this refund to be done TODAY!
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Chris K's update16 Mar 2026, 10:41
Reviewer Update
I have received multiple promises of someone that will reach out to me or contact me but that has not happened a single time. I want this refund to be done TODAY!
Webafrica's replyOfficial
16 Mar 2026, 10:49Hi Chris, we understand how frustrating it is to have waited for your refund, especially after multiple promises. Please be assured that we have marked this request as urgent and the billing team will reach out to you directly regarding your refund. We appreciate your patience while this is being processed. Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 10:49
Official
Hi Chris, we understand how frustrating it is to have waited for your refund, especially after multiple promises. Please be assured that we have marked this request as urgent and the billing team will reach out to you directly regarding your refund. We appreciate your patience while this is being processed. Warm regards,
The Webafrica Team
The Webafrica Team
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Chris K's updateReviewer Update
16 Mar 2026, 13:49 I don't need your generic answers. I want to know when EXACTLY I can expect my refund. I need you to make sure that your useless billing team contacts me NOW!
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Chris K's update16 Mar 2026, 13:49
Reviewer Update
I don't need your generic answers. I want to know when EXACTLY I can expect my refund. I need you to make sure that your useless billing team contacts me NOW!
Webafrica's replyOfficial
16 Mar 2026, 13:53Hi Chris, we understand your frustration and the urgency regarding your refund. Our billing team is reviewing your case and will ensure the refund is processed. Thank you for your patience while this is being looked into. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Mar 2026, 13:53
Official
Hi Chris, we understand your frustration and the urgency regarding your refund. Our billing team is reviewing your case and will ensure the refund is processed. Thank you for your patience while this is being looked into. Warm regards,
Webafrica Crew
Webafrica Crew
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Chris K's updateReviewer Update
16 Mar 2026, 14:32Tell them that they can respond right here. Then they can see the grief that they've caused. Hopefully they pay me back sooner. Tomorrow will mark 5 working days since you told me that it could take up to 5 days. I expect payment no later than tomorrow.
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Chris K's update16 Mar 2026, 14:32
Reviewer Update
Tell them that they can respond right here. Then they can see the grief that they've caused. Hopefully they pay me back sooner. Tomorrow will mark 5 working days since you told me that it could take up to 5 days. I expect payment no later than tomorrow.
Webafrica's replyOfficial
16 Mar 2026, 14:44Hi Chris, thank you for your message. We understand the frustration this delay may have caused and have noted your concerns with our billing team. They will reach out to you directly to provide further assistance. We appreciate your patience and are committed to resolving this matter as promptly as possible. U^
Webafrica's reply16 Mar 2026, 14:44
Official
Hi Chris, thank you for your message. We understand the frustration this delay may have caused and have noted your concerns with our billing team. They will reach out to you directly to provide further assistance. We appreciate your patience and are committed to resolving this matter as promptly as possible. U^
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Chris K's updateReviewer Update
17 Mar 2026, 09:02I still have not received my refund and your billing team has not reached out to me. What on earth is going on? Why is it so difficult to pay someone back?
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Chris K's update17 Mar 2026, 09:02
Reviewer Update
I still have not received my refund and your billing team has not reached out to me. What on earth is going on? Why is it so difficult to pay someone back?
Webafrica's replyOfficial
17 Mar 2026, 10:57Hi Chris, we understand how frustrating it must be to wait for a refund, especially when you’ve been expecting the payment to be processed.We can see that a credit was logged on your account but was rejected due to missing information. We’ve sent a request for the information to be updated and relogged, and our team will assist to ensure the refund is processed as quickly as possible.For the latest updates, please email us directly at ***, and we’ll provide you with the most current information regarding your refund.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 10:57
Official
Hi Chris, we understand how frustrating it must be to wait for a refund, especially when you’ve been expecting the payment to be processed.We can see that a credit was logged on your account but was rejected due to missing information. We’ve sent a request for the information to be updated and relogged, and our team will assist to ensure the refund is processed as quickly as possible.For the latest updates, please email us directly at ***, and we’ll provide you with the most current information regarding your refund.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
CK
Chris K's updateReviewer Update
17 Mar 2026, 11:01I just sent you an email. What the **** do you need more? I want this sorted today!
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Chris K's update17 Mar 2026, 11:01
Reviewer Update
I just sent you an email. What the **** do you need more? I want this sorted today!
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Chris K's updateReviewer Update
17 Mar 2026, 11:02And don't reply with a sympathetic message again because you don't mean it. If you meant it, this problem would've been solved already. Absolutely useless.
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Chris K's update17 Mar 2026, 11:02
Reviewer Update
And don't reply with a sympathetic message again because you don't mean it. If you meant it, this problem would've been solved already. Absolutely useless.
Webafrica's replyOfficial
17 Mar 2026, 11:11Hi Chris, thank you for confirming the email has been sent. We will follow up with the relevant team to prioritise your email and ensure it is addressed as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 11:11
Official
Hi Chris, thank you for confirming the email has been sent. We will follow up with the relevant team to prioritise your email and ensure it is addressed as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew