Terrible service from webafrica in upgrading my line

On the 16th of April spoke to Amanda from webafrica about my line upgrade to 200mbs I was told 48hours it would be active. Ref 897674.

On Monday I spoke to Derek he advised my upgrade is pending but it will take about 48hours - ref 903684

On Wednesday I spoke to Derek and he refered it to a manger to sort the upgrade out once again 48hours I was told.

On Thursday I spoke to Layaan same bs 48hours ref 911496 then on Thursday I spoke to Derek he ref me to a manager to do the upgrade, still nothing ref 911717 showed me screen short of the request.

Saturday I spoke to mr William Moss the most unhelpful person and arrogant person not will to help said month end then transferred like he didn’t want to chat to me he must learn how to deal with customers cause it was an effort to do his job or resolve the problem not the service I’m paying for then he says posting on social media means nothing. Didn’t even give me a reference if I was webafrica I wouldn’t employ someone like this