DB
Debby B
1 reviews | Active since Jan 2017
12 Sept 2026, 13:11
Terrible service from webafrica
I have had problems with my internet for almost 24 hours and I am unable to get hold of anyone from webafrica as you can only WhatsApp or login on the website
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Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 09:53Hi Debby,
We understand how frustrating it must have been to be without an internet connection for an extended period while also struggling to get hold of support. When you're experiencing a service issue, having difficulty reaching assistance can make the situation feel even more disappointing. We`ve seen that you have since received assistance regarding the matter. While we're pleased that support was eventually provided, we recognise that the overall experience did not meet the standard of responsiveness and support we aim to deliver to our customers. We're committed to continuously improving our support experience and ensuring customers receive the assistance they need when reaching out.
We understand how frustrating it must have been to be without an internet connection for an extended period while also struggling to get hold of support. When you're experiencing a service issue, having difficulty reaching assistance can make the situation feel even more disappointing. We`ve seen that you have since received assistance regarding the matter. While we're pleased that support was eventually provided, we recognise that the overall experience did not meet the standard of responsiveness and support we aim to deliver to our customers. We're committed to continuously improving our support experience and ensuring customers receive the assistance they need when reaching out.
If there's any further assistance you require, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:53
Official
Hi Debby,
We understand how frustrating it must have been to be without an internet connection for an extended period while also struggling to get hold of support. When you're experiencing a service issue, having difficulty reaching assistance can make the situation feel even more disappointing. We`ve seen that you have since received assistance regarding the matter. While we're pleased that support was eventually provided, we recognise that the overall experience did not meet the standard of responsiveness and support we aim to deliver to our customers. We're committed to continuously improving our support experience and ensuring customers receive the assistance they need when reaching out.
We understand how frustrating it must have been to be without an internet connection for an extended period while also struggling to get hold of support. When you're experiencing a service issue, having difficulty reaching assistance can make the situation feel even more disappointing. We`ve seen that you have since received assistance regarding the matter. While we're pleased that support was eventually provided, we recognise that the overall experience did not meet the standard of responsiveness and support we aim to deliver to our customers. We're committed to continuously improving our support experience and ensuring customers receive the assistance they need when reaching out.
If there's any further assistance you require, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew