Terrible service from Webafrica

I have emailed Amanda James at *** twice after first requesting a discount or price match to another service provider. This was refused. So I asked to cancel my service and asked the time frame for this. No response. I followed up-Still no response. What kind of customer service is this? I called technical support today after my wi fi signal has been shocking. My business depends upon a strong signal, which has not been happening for at least the past week. I had to hang on for 35 minutes just to speak to someone, who said they would call me back. They didnt. This has confirmed to me that Webafrica is not the kind of service provider I wish to do business with anymore. ***