Terrible service from WebAfrica

I moved homes in August and had to change network providers from Metro fibre to Openserve. When this transition happend there was system issues with the debit order that no one had brought to my attention and after speaking to multiple agents , they mentioned to make a payment online, that failed stating that I have a debit order in process and have no outstanding balance promising me that the debit order would go off in the next 2 days and all would be in order.Even now when I try to make a payment online,it does not allow me to, I received an email stating that my service is now suspended and would need to return the router or I will get charged all these fees etc. WEBAFRICA HAS TO BE THE WORST EVER I HAVE COME ACROSS THE AGENTS AND THE WHATSAPP SERVICE IS PATHETIC AND UNHELPFUL. I WILL BE CHANGING SERVICE PROVIDERS BECAUSE THIS IS ABSOLUTELY RIDICULOUS. WORST OF ALL THE AGENTS ADVISE ME ITS NOT MY FAULT AS IVE BEEN DEBITED ALL THIS TIME NOW ALL OF A SUDDEN IM NOT BEIMG DEBITED AND CANT MAKE PAYMENT AND NOBODY IS ASSISTING IN THIS MATTER