Terrible service from Webafrica.

I was charged for a service I did not receive. My wifi was down since my Fibre was connected at my new place. I've logged numerous faults with webafrica via WhatsApp chat (they don't provide any other alternative method of communication) and the matter was not resolved. I had 2 weeks of no network service and when I requested a credit for those two weeks they told me that they did not find a fault and could not credit.