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Penny M
1 reviews | Active since Feb 2014
16 Apr 2026, 11:51
Terrible service from a Webafrica agent
Sadly, while my experience with Webafrica started on a great note with Makhosazana, I ended up having to cancel the order. My experience with Langelihle Masondo was HORRIBLE! They refused to troubleshoot solutions with me when I was unable to send a picture of the fibre box despite me sending the required B number! Not solution-oriented at all. Also Webafrica need to review the way they handle issues on WhatsApp. It’s not user friendly at all. One has to answer a long list of questions to get to the right agent for assistance and when you eventually do get transferred, you need to start explaining your issue from scratch.
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Replies (3)
Webafrica's replyOfficial
16 Apr 2026, 12:03Hello Penny,
Thank you for taking the time to share your feedback. It is great to hear that your experience initially started on a positive note with Makhosazana, although it is disappointing to hear that your later interaction did not meet expectations and led to the cancellation of your order. The frustration caused by being unable to progress troubleshooting and having to repeat information is fully understood.
Your feedback regarding the WhatsApp support process has also been noted, particularly around the lengthy routing questions and the need to repeat details when transferred. This is not the experience intended, and this feedback will be submitted to the Service Quality Team for review.
If you ever decide to engage with us again, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It is great to hear that your experience initially started on a positive note with Makhosazana, although it is disappointing to hear that your later interaction did not meet expectations and led to the cancellation of your order. The frustration caused by being unable to progress troubleshooting and having to repeat information is fully understood.
Your feedback regarding the WhatsApp support process has also been noted, particularly around the lengthy routing questions and the need to repeat details when transferred. This is not the experience intended, and this feedback will be submitted to the Service Quality Team for review.
If you ever decide to engage with us again, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 12:03
Official
Hello Penny,
Thank you for taking the time to share your feedback. It is great to hear that your experience initially started on a positive note with Makhosazana, although it is disappointing to hear that your later interaction did not meet expectations and led to the cancellation of your order. The frustration caused by being unable to progress troubleshooting and having to repeat information is fully understood.
Your feedback regarding the WhatsApp support process has also been noted, particularly around the lengthy routing questions and the need to repeat details when transferred. This is not the experience intended, and this feedback will be submitted to the Service Quality Team for review.
If you ever decide to engage with us again, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It is great to hear that your experience initially started on a positive note with Makhosazana, although it is disappointing to hear that your later interaction did not meet expectations and led to the cancellation of your order. The frustration caused by being unable to progress troubleshooting and having to repeat information is fully understood.
Your feedback regarding the WhatsApp support process has also been noted, particularly around the lengthy routing questions and the need to repeat details when transferred. This is not the experience intended, and this feedback will be submitted to the Service Quality Team for review.
If you ever decide to engage with us again, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
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Penny M's updateReviewer Update
16 Apr 2026, 12:12By the way, Elethu’s service was also brilliant!
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Penny M's update16 Apr 2026, 12:12
Reviewer Update
By the way, Elethu’s service was also brilliant!
Webafrica's replyOfficial
16 Apr 2026, 13:40Hello Penny,
Thank you for sharing that additional feedback.
It is great to hear that Elethu also provided you with such brilliant service. Recognition like this truly highlights the level of support we aim to deliver, and your feedback will be shared so it can be acknowledged.
Warm regards,
Webafrica Crew
Thank you for sharing that additional feedback.
It is great to hear that Elethu also provided you with such brilliant service. Recognition like this truly highlights the level of support we aim to deliver, and your feedback will be shared so it can be acknowledged.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 13:40
Official
Hello Penny,
Thank you for sharing that additional feedback.
It is great to hear that Elethu also provided you with such brilliant service. Recognition like this truly highlights the level of support we aim to deliver, and your feedback will be shared so it can be acknowledged.
Warm regards,
Webafrica Crew
Thank you for sharing that additional feedback.
It is great to hear that Elethu also provided you with such brilliant service. Recognition like this truly highlights the level of support we aim to deliver, and your feedback will be shared so it can be acknowledged.
Warm regards,
Webafrica Crew