JH
Jordyn H
1 reviews | Active since Aug 2020
03 Mar 2026, 15:07
Terrible service for moving homes
I've had fibre with them for 1 year now and they have been helpful up until now. I had to move homes and therefore move my wifi to the new house, I have tried at least 3 times a day to try and get a hold of them via whatsapp and today I even tried their app. They have been super unhelpful and left me sitting without wifi for 3 days so far.
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Webafrica's replyOfficial
03 Mar 2026, 15:14Hello Jordyn. Thank you for sharing this. Moving homes is already stressful, and being without WiFi for several days on top of that is understandably frustrating.We’ve located your profile and have requested our Onboarding team to make contact with you to assist with setting up your Frogfoot service at the new address as a priority. The focus now is getting you connected as smoothly and quickly as possible.We truly value your support over the past year and appreciate the opportunity to get this back on track for you. R^
Webafrica's reply03 Mar 2026, 15:14
Official
Hello Jordyn. Thank you for sharing this. Moving homes is already stressful, and being without WiFi for several days on top of that is understandably frustrating.We’ve located your profile and have requested our Onboarding team to make contact with you to assist with setting up your Frogfoot service at the new address as a priority. The focus now is getting you connected as smoothly and quickly as possible.We truly value your support over the past year and appreciate the opportunity to get this back on track for you. R^