Terrible service

Honestly I've never met a company with such poor communication skills,

I have been trying to contact you for the past two days ,if you are even interested in knowing, this is the message I've sent to your complaints email as well as your whatsapp line Hi - Please can you assist me?

Good morning

I am having a major issue with you guys right now and I am very confused .

When I signed up for the fibre package with Web Africa I was told my first payment would be on the 1st of October !

Then the debit goes of 2 or 3 days after I signed up ,I do not know if this is your protocol but that's not what I was . I did ask if there is any payment to be made and I was reassured that the first payment on my account would be the 1st of October 2021 (refer to the call recording on the day that I signed up).

There after I sent in a whatsapp message to enquire about this and a consultant responded saying

" The billing has been recently changed by the Finance Team , that the first invoice my be paid on the same month that the client got activated , however I have added a note on your account , asking Finance Team not to suspend your account ,because you were advised otherwise."

Then I received a call I believe on the 21st of September enquiring about my billing issue and he then also confirmed that the first payment would be on 1st of October after I asked about it again.

Then I get a call from a lady ,either on the 22nd of Septemeber or the 23rd of Septemeber but I just decided to make the payment earlier to get you guys from bothering me.

Only to realize you want to debit my account again when I made payment for the account already .

Now with all this being said can someone figure out what is going wrong because it is very disrespectful, as I agreed to something and you guys are doing something totally different.

Kindest regards Marvyn

Would you like to respond anytime soon?