Terrible Service

Ordered an LTE setup and paid on 28 RICA'd the same day.Sept.Nearly 2 months later and have heard nothing, despite queries.I have no Whatsapp and, considering they are an internet provider, there is no facility to contact them via e-mail.Phoned today and waited 10 minutes for call to be answered.After raising my query, I was put on hold for 20 minutes, after which the guy came back and asked how he could help me.I will be closing my account soon.